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Merchandise may not be returned without prior authorization from GoBrandDirect.com's Customer Service Department. All return requests must be made within 30 days of the shipping date and items must be in their original packaging and in sellable condition. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Custom ordered merchandise cannot be returned unless an error was made on the part of GoBrandDirect.com in the fulfillment of your order. Items that are discontinued or marked as Final Sale cannot be accepted for a return or exchange. Customers are responsible for all return postage. There is a 15% restocking fee on returned standard products.
RETURN PROCESS
Step 1 – Request return authorization and instructions
Please call 877.219.2903 or send an email to support@gobranddirect.com .
Step 2 – Shipping product back
Complete the RETURNED GOODS AUTHORIZATION portion of your shipping order receipt and return both the product and form to the address below:
RETURN TO:
Go Brand Direct
6321 Hwy 36 S
Brenham, TX 77833
*We recommend using a shipping service that offers a method to track your package, such as FedEx or UPS. Please take care in re-packaging your return to prevent any damage on the return trip.
Step 3 – Refunds
When the returned item has been received and confirmed as free of wear, damage or alteration, the refund process will be initiated. GoBrandDirect.com will issue a refund of the original cost of merchandise less the restocking and shipping fee in the same method the item was purchased.
